Problems with Installations

Problems opening case.

This is the most difficult part. Just keep working on it. Make sure to watch our videos and follow the instructions carefully.

You can use a blow dryer on low settings for some iPods to warm it up a little to make it easier to open. You can also try using a guitar pick (medium or hard). That can also work.

For all but the mini you want to make sure to insert the tools behind the silver part and not directly in the side of the iPod.  Try to not start on the top or bottom sides but the middle.   You can also try pushing the white top down, into, and away from the edge of the silver bottom with your fingers to widen the gap. 



I've just installed the battery in my 3rd Gen and now I'm getting an icon of a folder with an exclamation point.  What now?

This symbol using indicates that the hard drive is not completely connected to the motherboard.  Please go back through the steps and try watching the online video. Make sure that the cable leading from the hard-drive is completely connected to the motherboard.  This connection is not very easy to see or even hear when it connects, but you can usually feel both ends connect with your finger as you push them together.

The Scrollwheel in the Mini doesn't work.

Check to make sure the male plug is firmly connected to the female port.  Make sure to check the connection to make sure that it hasn't been damaged.  If you have damaged the plug you will need to contact iPod Mods for further assistance.

No Sound on my Mini

There is a small component that connects to the motherboard at the top of the case near the battery.  Check to make sure the component has not become disconnected from the motherboard. Just reconnected itand your audio should be restored back to normal.

My Battery isn't lasting very long.

We recommend that you fully charge and discharge your battery at least 2 times before completely using your battery.  There are many factors that effect the usage of the battery. You can visit apple.com to see more details.

If you feel your battery is bad or not lasting as long as it should you can go to returns and exchange the battery. 1% of all batteries have a possibility of failure.

Allegedly the sad face display is supposed to indicate a hardware issue. But that may not be the case. There are couple of things you can try that may fix it, if it's just a software problem.

Before we start, remember that if your iPod is under warranty, you should get it fixed or replaced by Apple (according to reports, they replace them with little fuss).

Disk Mode: If you can get the iPod into Disk Mode, you should be able to update/restore it (which will solve any software problem). Connect the iPod to a power source (computer/wall charger) Press and hold the Menu and Select buttons until the Apple logo appears, then... ...immediately switch to holding down the Select and Play/Pause buttons. The screen should read "Disk Mode" at the top. If that worked, then follow the iPod Updater steps below.

iPod Updater program: You can try the iPod Updater and see if it'll get it going again. With the iPod not connected... Go to Start > All Programs > iPod > iPod Updater (folder) > iPod Updater (most recent date). Once the iPod Updater loads, it will prompt you to attach the iPod, do so. The iPod shows up (hopefully): Update - if this is an option, take it! A load in of the new software may clear up the problem Restore - Although this'll erase all your tunes, it will also erase any software problems.

Does the iPod appear in iTunes? This is unlikely, but if it does show up in iTunes then you should restore the iPod. Restoring will erase everything on the iPod and reload the software. Highlight the iPod in the Source list.  Under summary you'll see the option to restore.

Does the iPod appear in My Computer? Since Apple's programs can't do much, let try Windows.  If you see the iPod under My Computer, we can format like any other hard drive (and remove it's iPodiness). Then we can try to restore it with the iPod updater. Follow the steps below: From your desktop open My Computer. Right click on the iPod and select Format. Please make sure that the settings are at Default. NOTE: Quick Format should not be checked. Select Start. "Safely remove hardware" to remove the iPod.